🛡️ Safety & payment
Vendou protects every transaction between buyers and sellers.
✅ 100% of payments on Vendou are secured via Stripe, a global leader in online payments.
Buyer protection
Vendou buyer protection covers you in the following cases:
- ✅ Item not received after 15 business days
- ✅ Item doesn't match the description
- ✅ Item damaged in transit
- ✅ Confirmed counterfeit item
⚠️ Open your dispute within 48 hours of receipt to be covered.
How does escrow work?
1
Secure payment
The buyer pays. Funds are held in escrow by Vendou.
2
Shipping
The seller ships the package. The buyer receives the tracking number.
3
Confirmation
The buyer confirms receipt and that the item matches the description.
4
Payout
Funds are released to the seller. Transaction complete!
Report a problem
For an unresolved dispute, contact our team at support@vendou.us. We handle all disputes within 48 business hours.